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Mobile Phones, Telephony, Mobility, Customer support, Help desk, service desk, 1st line support.
We have 2 new permanent opportunity to join our globally successful client in a 1st line / 2nd line support role based from the Edinburgh offices.
The ideal candidate will have:-
The role is very process driven so needs someone that is a calm listener, with good mobile phone support skills, and keen to problem solve sometimes technical mobile phone issues.
Ideally you will have worked in a major phone shop, or have recently / currently supported mobile phone telephony in a customer support environment.
Working to SLAs, with problems that can be swift or need chasing up you will work with different technical teams internally to help deliver a great customer experience.