Very occasionally a placement doesn’t work out. When it does, it’s a valuable learning experience.

This happened recently, and I have got to say, it’s quite gutting personally.

We had worked hard to find this person, and despite going through interviews and a test, it just wasn’t right.

The client was well within their rights to ask for a full refund, but they didn’t.

They wanted us to find a replacement.

The thought of getting their money back wasn’t even a consideration. It wasn’t our fault that the person wasn’t right.

They trust us and have trusted us for a couple of years now, and everyone else has always been superb.

What did we do? Well, firstly, we worked 100% to find a better person for our client. It took 2-3 weeks, but we both got there. Together. Client and recruiter happy.

No extra time or cost to the employer.

Result – every party happy.

It’s why they continue to use us.

We don’t walk away once we get a fee. We want candidates to stay with them for years.

I always feel we are an extension of our clients. If we do our bit well, the client will be happy and grow, and we get more business.

It’s a two-way relationship.

If you feel your current recruitment partner isn’t quite right, is purely fee/ commission focused, and doesn’t really support your business, then connect, follow, comment or call Roger Wood on 01892 616 888. I am happy to give you a non-sales call about how we can help you solve your recruitment and hiring issues.