ITIL (practitioner / Foundation), Customer Support, Technical Support, AWS, Office365, RestFul, API's, JSON, Sharepoint, JIRA, AWS Certification, Data, Agile.
Our client is an Innovative new technology company providingSaaS into the Financial Services marketplace.
To help support its continued business success we have been asked to source / find / recruit a client facing lead support / tech support manager / professional with the following skills as essential:-
* Current / recent Client Facing Support experience as a lead /supervisory level
* Client first attitude
* Good understanding around AWS / Cloud
* Knowledge around API's, RESTful, JSON
* SQL (select, insert, delete or query)
* ITIL certification
Any exposure to AGILE, project management, AWS certification and programming languages a bonus.
The role is to take a lead role in a team of 1 currently. Lots of relationship management with client and offshore development team, we really need someone who understands the processes around support to help set up a structure in essentially a tech start up.
Great opportunity to create the support environment and take the lead role in process and structure.
In return you will join a dynamic forward thinking tech company with career potential to make a difference and grow.
Good salary and benefits on offer. PERMANENT POSITION ONLY
Interested? then please email Roger at Jump IT in the first instance